Returns & Refund Policy
Due to the perishable nature of our fresh produce and artisanal food items, we strive to ensure every order arrives in peak condition. If your items are damaged or do not meet our quality standards, please contact us within 24 hours of delivery for a replacement or refund.
Inspect Your Order
Upon delivery, please immediately check your fresh produce, dairy, and pantry items for any signs of damage or spoilage.
Document the Issue
Take clear photographs of the specific items and the packaging to help our team verify the quality concern.
Contact Customer Support
Email our support team with your order number and photos within 24 hours of receipt to initiate a claim.
Resolution Process
Once approved, we will issue a full refund to your original payment method or arrange for a fresh replacement to be delivered.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing